“The rare individual who unselfishly tries to serve others has an enormous advantage.”
Dale Carnegie
The timeless book How to Win Friends and Influence People by Dale Carnegie was first published in 1936 and has sold over 30 million copies. That’s not surprising—the principles in How to Win Friends and Influence People are as relevant today as they were nearly a century ago. At its core, it’s about the power of kindness, sincere interest in others, and unselfish service—qualities that never go out of style.
My wife enjoys people. She has a great laugh. In fact, whenever I hear her laugh, it stops me in my tracks. I’m at least curious to learn what it is that’s making her laugh. Most often, it doesn’t matter. When she laughs, it makes me laugh. It’s contagious.
Serving Unselfishly
My wife serves others with the same intensity. She also does not hold back. She gives and she sacrifices. If you ever eat at our home, you’ll have to politely ask for the endless supply chain of food to stop. That is because she keeps it coming. The desserts are not dainty. They are tasty and piled high.
She doesn’t serve with ulterior motives. She’s not trying to sell you something. She’s not setting you up for a bait and switch. She serves for the joy of it. She holds nothing back because that’s just who she is.
Sometimes, I take her for granted. I don’t know why because her kind of hospitality is difficult to find. Customer service, professionalism, common courtesy, and attention to detail are in my opinion, at an all-time low.
As a leadership consultant, I am confident of one thing. The person who treats their family members with honor, the organization that filters their decisions with generosity, the employee that pays attention to details, and the culture that strives for excellence will have plenty of customers.
Explore More Content
If you’re interested in learning more about good customer service and hospitality, you can listen to Episode 56 of the Today Counts podcast. Surely, you will pick up great tips. On the other hand, if you want to read or listen to more content about other topics, you can access the complete list of blogs and podcasts here:
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