Winning Friends & Influencing People

In a world where customer service and professionalism seem to be on the decline, there are still those who prioritize unselfish service. Jim, a leadership consultant, shares his wife’s innate ability to serve others without expecting anything in return. In this short blog, we will explore how Jim believes that this kind of hospitality is not only rare but also essential for success in business. By examining the connection between unselfish service, attention to detail, and customer satisfaction, we will gain insights into how adopting this mindset can transform organizations and create a culture of excellence. So, let’s dive in and discover the power of unselfish service in today’s business landscape.

“The rare individual who unselfishly tries to serve others has an enormous advantage.”
Dale Carnegie

The book by Dale Carnegie, How to Win Friends and Influence People was first published in 1936 and has sold over 30 million copies.

My wife enjoys people. She has a great laugh. In fact, whenever I hear her laugh, it stops me in my tracks. I’m at least curious to learn what it is that’s making her laugh. Most often, it doesn’t matter. When she laughs, it makes me laugh. It’s contagious.

Serving Unselfishly

My wife serves others with the same intensity. She also does not hold back. She gives and she sacrifices. If you ever eat at our home, you’ll have to politely ask for the endless supply chain of food to stop. That is because she keeps it coming. The desserts are not dainty. They are tasty and piled high.

She doesn’t serve with ulterior motives. She’s not trying to sell you something. She’s not setting you up for a bait and switch. She serves for the joy of it. She holds nothing back because that’s just who she is.

Sometimes, I take her for granted. I don’t know why because her kind of hospitality is difficult to find. Customer service, professionalism, common courtesy, and attention to detail are in my opinion, at an all-time low.

As a leadership consultant, I am confident of one thing. The person who treats their family members with honor, the organization that filters their decisions with generosity, the employee that pays attention to details, and the culture that strives for excellence will have plenty of customers.

Explore More Content

If you’re interested in learning more about good customer service and hospitality, you can listen to Episode 56 of the Today Counts podcast. Surely, you will pick up great tips. On the other hand, if you want to read or listen to more content about other topics, you can access the complete list of blogs and podcasts here:

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