How does charisma relate to customer service and hospitality?  Well… think about it for a minute.  People with truly charismatic personalities make you feel like they are interested in and focused on what you have to say,  they make you feel at ease and welcomed and they just generally make the people around them feel good.  Anybody thinking that type of person might be a fantastic fit in a customer service or hospitality role?

Jim tells us a “Tale of Two Restaurants” to illustrate the difference between a customer service/hospitality-focused experience and one that is not too concerned with customer experience.  We know what you’re thinking… where will you find all of these naturally gifted, charismatic people!  Here’s a big takeaway from this episode; people can learn the skill of charisma.  Listen and learn something new today!


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