The topic for today’s show is a tricky one: Leadership, Conflicts, and Difficult Conversations. It’s probably an area most people would rather not think about. However, if you are a leader, there are many skills you must learn—and this one is crucial.

Jim’s guest today is here to teach her proven methods. Heather Celaya is an executive pastor at a large, multi-campus church in San Antonio, TX. The process she uses there to manage a diverse staff across multiple areas is based on four simple guiding principles:

1.  Set clear expectations
2.  Give consistent feedback
3.  Be willing to receive feedback
4.  Address conflict quickly

At first glance, that might sound easy enough. However, as Heather will tell you, “people are messy.” For instance, establishing clear expectations is absolutely required, yet they are not always understood by both parties. Likewise, feedback is a great way to affirm and praise a job well done. But not all feedback you need to deliver is positive.

So, how do you approach that in a way that doesn’t sound like criticism? Additionally, are you truly receptive to feedback from all sides—not only from the people under your leadership but also from those above you?

Furthermore, that brings us to the big, big elephant in the room—addressing conflict between staff members. Or worse, between you and a staff member. In such cases, how do you take on these very tricky situations without collecting resignation letters as the final resolution?

That is exactly what Jim Piper and Heather Celaya are discussing today. These are practical, necessary leadership skills that every leader needs in their toolbox.

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Podcast Transcript: Episode 81: Leadership – Conflicts and Difficult Conversations: Heather Celaya

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Part of being a leader is having good problem-solving skills. That includes being able to handle conflicts and having difficult conversations. Thanks to our guest, Heather, we learned conflict management strategies. If you want to broaden your leadership problem-solving skills and learn from other great leaders, check out these other content:As a leader, having strong problem-solving skills is essential. This entails effectively managing conflicts and engaging in difficult conversations. Thanks to our guest, Heather, we’ve gained valuable insights into conflict management strategies. If you’re eager to further enhance your leadership problem-solving skills and glean wisdom from other accomplished leaders, explore the following content:

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